This privacy notice for Lisseni ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Visit our website at https://lisseni.com, or any website of ours that links to this privacy notice.
- Download and use our mobile application (Lisseni), or any other application of ours that links to this privacy notice.
- Engage with us in other related ways, including any sales, marketing, or customer support events.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hilisseni@gmail.com.
Summary of key points
This summary provides key points from our privacy notice.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties, particularly for processing audio and text via Artificial Intelligence.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
1. What information do we collect?
Personal information you disclose to us
We collect personal information that you provide to us voluntarily when you register on the Services, express an interest in obtaining information about us or our products, or otherwise when you contact us.
- Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us. The personal information we collect may include email addresses (used for passwordless magic link authentication).
- Payment Data. We may collect data necessary to process your payment if you choose to make purchases (such as a Pro subscription). All payment data is handled securely and stored by Apple, Google, and RevenueCat. We do not store your credit card information on our servers.
Application Data
If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
- Mobile Device Access (Microphone). We explicitly request access to your mobile device's microphone. This is strictly required to record audio notes for transcription. If you wish to change our access or permissions, you may do so in your device's settings.
- Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information, and Internet Protocol (IP) address to maintain app stability and sync data.
2. How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security, and to comply with law.
To facilitate account creation and authentication
We process your email address to send you secure "Magic Links" via Firebase Authentication, allowing you to log in without a password.
To process audio into formatted text
We process the audio you record through the microphone to transcribe it into text and format it based on your selected styles using advanced AI algorithms.
To ensure seamless access to your notes across devices
We process and securely store your notes (audio transcriptions, tags, and text) in our cloud database (Firebase Firestore) so you can access them across multiple devices or recover them if you reinstall the app.
3. Do we offer artificial intelligence-based products?
Yes. As part of our core Services, we offer products, features, or tools powered by artificial intelligence and machine learning (collectively, "AI Products").
Use of AI Technologies
We provide the AI Products through secure third-party service providers ("AI Service Providers"), specifically OpenAI and Google Cloud (Gemini).
🔒How We Process Your Data Using AI
Audio Transcription:The audio you record is securely sent to OpenAI's Whisper/GPT-4o APIs strictly for the purpose of converting your speech to text.
Data Protection with AI
Your input (audio and text) is shared with these AI Service Providers solely to enable your use of our app. We ensure that our API agreements with these providers prohibit them from using your personal audio or notes to train their public AI models.
5. What legal bases do we rely on to process your information?
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, or to provide you with services to enter into or fulfill our contractual obligations.
- Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose (such as accessing your microphone). You can withdraw your consent at any time.
- Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, such as saving your notes to the cloud when you create an account.
6. How long do we keep your information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law.
When you delete your account or when we have no ongoing legitimate business need to process your personal information, we will permanently delete or anonymize your information (including your stored notes and tags).
7. How do we keep your information safe?
We aim to protect your personal information through a system of organizational and technical security measures. Your notes and data are stored in secure, encrypted cloud databases (Google Firebase). However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
8. Do we collect information from minors?
We do not knowingly collect data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.
9. What are your privacy rights?
Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.
These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability.
Account Information & Deletion
If you would at any time like to review or change the information in your account or terminate your account, you can do so directly within the App's settings menu (by clicking "Delete Account") or by contacting us using the contact information provided below. Upon your request to terminate your account, we will permanently delete your account and your associated notes from our active databases.
10. Do United States residents have specific privacy rights?
If you are a resident of California, Colorado, Connecticut, Virginia, Utah, or other states with comprehensive privacy laws, you may have the right to request access to and receive details about the personal information we maintain about you, correct inaccuracies, get a copy of, or delete your personal information.
We do not "sell" your personal information. Your data is only shared with service providers (like OpenAI or Firebase) strictly to deliver the App's functionality to you.
11. How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at hilisseni@gmail.com or contact us by post at:
Parandaha, Jagannathpur 9400, shibpur
Satkhira Sadar, Satkhira, Khulna
Bangladesh